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Review of the Marriott Syracuse Downtown Hotel

When I planned our first college tour road trip, I wanted to make sure that we’d still have some “vacation” aspects to our purpose-oriented trip. Therefore, I spend some time researching local hotels in the area. I always enjoy staying in historic hotels, so the Marriott Syracuse Downtown was my top choice for our visit to Syracuse University.

Located in Syracuse NY, about one mile from the Syracuse University campus, the Marriott Syracuse Downtown hotel is located in the former Hotel Syracuse. The beautiful hotel lobby, historic elevators, and gorgeous old hotel room doors are remaining from the original hotel, but everything has been modernized for today’s guests. Here’s our review of the Marriott Syracuse Downtown Hotel.

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Lobby of the Marriott Syracuse with a statue, columns, ornate decorative ceilings, and gold-toned gates.

Review of the Marriott Syracuse Downtown Hotel

Location of the Marriott Syracuse Downtown Hotel

The Marriott Syracuse Downtown is located right in downtown Syracuse. It’s within walking distance of Armory Square, the Museum of Science and Technology, and the Landmark Theatre, and is across the street from the new Salt City Market food hall. While Syracuse University is nearby, it’s not really walkable due to a large hill.

During our trip, we were able to walk a relatively short distance to each of the restaurants we tried. There are lots of options within about a half-mile walk.

Because of the downtown location, parking is at a premium. The hotel offers two options. There’s a parking garage nearby, which offers self parking and charges extra for in and out privileges.

The best option, however, is valet parking. You are able to access your car as much as possible for the same nightly cost. There’s a number to text to request your car whenever you need it, so you don’t have to wait too long outside in the cold. We used this option and were able to get our car quickly every time to wanted it – although we did walk quite a bit.

As soon as we valeted our car and walked up the stairs into the historic lobby, I was impressed. It’s really a gorgeously restored grand lobby, with high, ornate ceilings.

Wooden hotel room door with brass knobs and locks.

Guest Rooms at the Marriott Syracuse Downtown

I booked our room directly on the hotel’s website and had several options for rooms. There are standard guest rooms with one king bed, larger guest rooms with one king bed and a pullout couch, larger guest rooms with two queens and a pullout couch, and oversized guest rooms with one king and a pullout couch. There are also M Club hotel rooms offering lounge access along with your guest room.

Because we were traveling as a family of four, I choose the larger guest room with two queens and a pullout couch. We arrived right around check-in time, and my room was ready right away.

For a historic hotel, the Syracuse Marriott Downtown has nice, big guest rooms – larger than what I’m traditionally used to in a city hotel. Our room had plenty of space for our family of four, including a desk, two queen beds, and a large, L-shaped sofa. The flat-screen tv works with streaming services, so you can log into whatever subscriptions you have. We also had a large bathroom, with a full tub and double vanities.

The wooden doors to the room are beautiful, with many of the old elements still in place. However, modern locks have been added, and key cards are used, rather than old-fashioned keys. Complimentary WiFi is offered, and the room has a mini-fridge in the closet area as well as a coffee maker with free coffee. Hair dryers are also included in the rooms.

hotel room sitting area with L-shaped couch, armchair, table, and lamp

Restaurants at the Syracuse Marriott Downtown Hotel

Although the hotel is conveniently located in the city, within walking distance of many eating establishments, you may decide to eat at the hotel. There are two on site restaurants attached to the hotel, as well as a room service menu filled with great options (called the fresh bites menu).

Shaughnessy’s is an Irish pub and sports bar that is open for dinner. It has lots of casual meal options including sandwiches, burgers, fish and chips, and other popular comfort food entrees.

There’s also Eleven Waters, a bistro offering breakfast and brunch (and dinner Wednesday through Saturday). We ate brunch there on a Saturday and found the food to be delicious, with lots of great options. Take-out is also available if you’d prefer to eat in your guest room.

For morning coffee (if you’d prefer something beyond in-room coffee machine coffee), we loved going to the Salt City Coffee and Bar – across the street from the hotel and adjacent to the Salt City Market. Although the market isn’t open in the morning, Salt City Coffee is open early (8am during our visit) and it’s a short walk across the street.

THe exterior of the Marriott Syracuse - a high-rise tower that still is labeled the Hotel Syracuse.

Amenities at the Syracuse Marriott Downtown Hotel

The hotel offers an adjacent conference center with lots of meeting space, including 20 breakout rooms. The conference center has a separate entrance adjacent to the hotel. There’s also the large Finger Lakes Ballroom as well as a separate bridal rotunda and groom’s suite. There was a wedding taking place while we were there – the Grand Ballroom seems like a beautiful place to celebrate a wedding.

There’s a separate business center available to both hotel and conference center guests. It includes computers, internet access, and copy machines.

The Syracuse Marriott Downtown hotel also offers an onsite fitness center. It offers all of the equipment that you’d expect, including cardio equipment like ellipticals and treadmills, and strength equipment like free weights and TRX.

Service at the Syracuse Marriott Downtown Hotel

The hotel utilizes the Marriott Bonvoy app for chatting features. If you need to speak with someone in customer service, it’s easy to use. To get information on parking before we arrived, I chatted with someone and got my answer quickly.

Like at many hotels these days, daily housekeeping service at the Marriott Syracuse Downtown has been suspended. We did find that we needed some things in our room, like hair conditioner and towels (only two were provided, but we had four people). I was able to get new towels delivered to the room, but they were temporarily out of conditioner.

Someone in our group had forgotten a toothbrush, and we were provided a complimentary one along with some toothpaste packets. The hotel also offers complimentary water bottles which can get requested from the front desk.

Visit this link to read more reviews about the Marriott Syracuse Downtown.

The exterior of the Marriott Syracuse Downtown hotel with a Hotel Syracuse sign still on the high rise.

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The Cookes

Monday 20th of June 2022

In 2021 we stayed at the Syracuse Downtown Marriott. It truly is a Grand Old Hotel. Our only bad experience was the coffee shop. We went for breakfast, waited to be seated and watched guests leave because no host ever came. We finally did get seated but never saw a wait person. Saw there was a buffet, helped ourselves, left payment including tax on table (excluding a tip) and left. There were servers working but not very efficiently. We would stay there again but not support the coffee shop.

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